Process Accident Reports and Insurance Claims

1. Overview & Business Value#

This comprehensive operational guide details the architecture, business workflows, configuration parameters, and execution steps for Process Accident Reports and Insurance Claims within SmartERP.

Accident documentation, police report filing, damage surveyor assessment, claim settlement, and repair reimbursement.

{screenshot:accident-reporting-and-claims-overview-dashboard}

2. Prerequisites & Security Access Groups#

• Required Modules: fleet, smarterp_fleet_operations, smarterp_fleet_insurance
• Security Groups:
  • Fleet Operator (Technical ID: fleet.group_fleet_user)
  • Fleet Administrator / Transport Manager (Technical ID: fleet.group_fleet_manager)
• Master Data Dependencies: Vehicle asset cards, license plate registry, fuel cards, driver profiles, scheduled maintenance intervals, and third-party insurance policies.

3. Step-by-Step Configuration & Execution#

Step 1: Navigating to the Module Interface#

1. Log into your SmartERP instance at https://smarterp.et/odoo.
2. Open the main App Switcher (grid icon in the top-left corner).
3. Select the Fleet app icon.
4. From the top navigation bar, open Fleet → Vehicles → Fleet Registry / Odometer Logs / Service Logs / Insurance Policies.

{screenshot:accident-reporting-and-claims-app-switcher-navigation}

Step 2: Creating and Parameterizing Records#

1. Click the New button in the top-left control panel.
2. Complete the mandatory fields in the record form:
   • License Plate & Vehicle Model (Mandatory): Official Ethiopian registration plate number and chassis VIN
   • Assigned Driver (Mandatory): Licensed company employee or authorized transport driver
   • Current Odometer Reading (Mandatory): Kilometer milestone verified against vehicle dashboard
   • Insurance Policy Reference (Mandatory): Mandatory Ethiopian third-party insurance certificate details
3. Configure optional operational parameters and localized tags as required:
   • Fuel Card Identifier (Optional): Designated commercial petroleum electronic fuel card number
   • Service Workshop Vendor (Optional): Approved maintenance garage or internal fleet workshop
   • Vehicle Department / Cost Center (Optional): Analytic account absorbing vehicle operating expenditures
4. Click the Save icon in the control bar to commit the record.

{screenshot:accident-reporting-and-claims-record-creation-form}

Step 3: Validating and Processing Transactions#

• State Transitions: Execute operational state progression (Available → Dispatched / En Route → In Workshop → Service Completed → Available).
• Ledger & System Impact: Service invoices and fuel receipts debit fleet vehicle operational expense accounts and credit vendor payables or fuel imprest accounts.
• Audit Verification: Automated recording of author ID, timestamp, and immutable revision history.

{screenshot:accident-reporting-and-claims-transaction-processing-state}

End-to-End Accident Claim Lifecycle#

When a fleet vehicle is involved in a traffic accident, immediate documentation and strict adherence to insurer notification timelines (typically within 48 to 72 hours) is mandatory.

[fleet-insurance-claim-process]

Procedure: Filing and Settling an Accident Claim#

Step 1: Record Accident Notification#

1. Open Fleet > Insurance > Accident Reports and click New.
2. Vehicle & Driver: Select the involved vehicle and driver.
3. Accident Details: Record exact date, time, GPS location, and detailed accident narrative.
4. Attach compulsory documentation:
   • Official Ethiopian Traffic Police Accident Investigation Report.
   • Driver's detailed statement.
   • High-resolution photographic evidence of vehicle damage and accident scene.
   • Copy of driver's valid license and third-party sticker.

Step 2: Loss Adjuster Survey & Garage Estimate#

1. The insurance company dispatches an accredited Loss Adjuster / Surveyor.
2. Upload the official Surveyor Inspection Report and approved garage pro-forma estimate.
3. Record approved claim settlement amount less applicable policy excess.

Step 3: Claim Settlement & Recovery#

1. The insurer issues a repair authorization voucher or direct indemnity settlement check.
2. Register the bank receipt under Fleet > Insurance > Claim Settlements.
3. Reconcile insurance payout against the vehicle's repair job card.

4. Advanced Configuration Points#

• Automated Actions & Scheduled Tasks (Crons):
  • Fleet: Trigger preventive maintenance intervals (fleet.ir_cron_service_interval): Runs daily to alert transport officers when vehicles approach service kilometer thresholds
  • Insurance: Alert expiring third-party liability policies (fleet.ir_cron_insurance_alert): Runs weekly to flag insurance policies expiring within 30 days
• Custom Print Templates & Reports:
  • Vehicle Preventive Maintenance Work Order
  • Fleet Fuel Consumption & Mileage Analysis (km/L)
  • Third-Party Liability & Comprehensive Insurance Schedule
  • Driver Incident & Vehicle Lifecycle Cost Ledger
• Multi-Company Rules: Record-level security isolation under Company 1 (Ashewa Technology Solutions S.C.), preventing cross-company ledger leakage across parent and subsidiary legal entities.

5. Comprehensive Troubleshooting Matrix#