የSmartERP መመሪያ የAshewa Technology Solutions መድረክ
ይህ ገጽ ገና ወደ አማርኛ አልተተረጎመም። የእንግሊዝኛው ጽሑፍ ቀርቧል።

Troubleshooting Signature Requests, Webhook Retries & Certificate FAQ

Diagnosing email delivery bounces, rejected signatures, certificate generation errors, and webhook dispatch failures.

1. Overview & Business Value#

Diagnostic guide for SmartERP Sign operations.

1. Error Resolution Matrix#

SymptomRoot CauseResolution
Signer reports email link expiredSignature request exceeded configured expiration window (default 30 days).Open request in backend and click Extend Expiration Date.
PDF generation error: Font glyph missingDocument includes un-embedded custom fonts.Re-save source document as standard PDF/A format before uploading.
Webhook notification failed (HTTP 500)External CRM or ERP endpoint timed out.Check webhook queue in Settings → Sign Webhooks and trigger manual retry.

2. Prerequisites & Access Permissions#

  • Required Modules: smarterp_sign, base, web
  • Security Group: Internal User (Technical ID: base.group_user)
  • Master Data Dependencies: Established corporate settings, defined role permissions, and active records.

3. Step-by-Step UI Execution & Verification#

Step 1: Navigating to the Module Interface#

  1. Access your SmartERP instance at https://smarterp.et/odoo.
  2. Open the main App Switcher and select the operational application.
  3. Select the target view or configuration form.

{screenshot:90-troubleshooting-and-signature-faq-step1-navigation}

Step 2: Executing Transactional Operations#

  1. Fill in required parameters according to institutional procedures.
  2. Validate entries and confirm execution.
  3. Review updated record state in the chatter audit trail.

{screenshot:90-troubleshooting-and-signature-faq-step2-verification}

4. Advanced Configuration Points#

  • Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
  • Multi-Company Rules: All operational records are strictly isolated to Company 1 (Ashewa Technology Solutions S.C.).

5. Comprehensive Troubleshooting Matrix#

Symptom / ErrorProbable Root CauseResolution Action
Access Rights Error: Operation not allowedUser lacks required operational permissions.Assign user to the designated security group under Settings → Users.
Document state locked or read-onlyTransaction is in validated or closed state.Reopen document if permitted or contact designated manager.
መጨረሻ የተሻሻለው: 2026-10-30