Hotel & Hospitality Management Overview

Architectural overview of SmartERP Hotel PMS covering property configuration, multi-room status kanban, front desk reservations, guest billing folios, and restaurant POS cross-charging.

Hospitality Architecture Overview#

SmartERP Hotel Suite (smarterp_hotel, smarterp_hotel_pos, and smarterp_ind_hotel) is an enterprise Property Management System (PMS) tailored for boutique hotels, luxury urban properties, and lakeside resorts across Ethiopia (e.g., Addis Ababa luxury business hotels, Bishoftu crater lake resorts, Hawassa resorts, and historic northern circuit lodges).

The suite connects all front-of-house and back-of-house departments in real time:

flowchart LR
    A["Room Inventory & Rates<br/>(Standard, Deluxe, Suites)"] --> B["Front Desk Reservations<br/>(Direct, Corporate, OTA)"]
    B --> C["Guest Check-In & Stays<br/>(Keycard, ID Scanning)"]
    C --> D["Consolidated Guest Folio<br/>(Room Night Charges)"]
    E["Restaurant & Bar POS<br/>(Cross-Room Routing)"] --> D
    F["Spa & Banquet Billing"] --> D
    D --> G["Night Audit & Day Close<br/>(Revenue Journal Accruals)"]

Core Hotel PMS Sub-Modules#

Module / Component	Focus Area	Key Models
Property & Rooms	Property setup, room numbers, floor wings, cleaning status	`hotel.property`, `hotel.room`, `hotel.room.type`
Dynamic Rate Engine	Seasonal tariffs, weekday vs weekend rates, meal plan supplements	`hotel.weekday.rate`, `hotel.room.type`
Front Desk Reservations	Booking calendar, booking deposits, cancellation rules	`hotel.reservation`, `res.partner`
Guest Stay & Folios	In-house guest ledger, keycard tracking, incidentals billing	`hotel.stay`, `sale.order`, `account.move`
Restaurant POS Integration	Room charge settlement from dining outlets, bars, and room service	`pos.order`, `smarterp_hotel_pos`
Night Audit Operations	Midnight room charge postings, audit checklists, daily manager reports	`hotel.night.report`, `hotel.day.close`

Note

All room charge transactions comply with Ethiopian tax standards, calculating the mandatory 15% VAT and applicable municipality tourism levies while supporting both foreign currency (USD) and local currency (ETB) guest settlement.