Letter & Correspondence Management

Official incoming and outgoing correspondence registers, internal memoranda, circulars, concurrent-safe numbering, bilingual templates, organizational stamps, electronic signatures, and authoritative DMS backing.

• Letters and Correspondence overview

  Enterprise incoming and outgoing registers, internal memoranda, circulars, concurrent-safe numbering, bilingual templates, organizational stamps, electronic signatures, and authoritative DMS backing.

• Lifecycle and approval workflows

  Comprehensive state transitions, multi-stage approval workflows, quorum voting, delegation, dispatch management, and return receipts.

• Numbering schemes and calendar systems

  Concurrent-safe numbering engine, draft tracking IDs versus official reference numbers, and dual Gregorian/Ethiopian fiscal calendar tokens.

• Templates, organizational stamps, and electronic signatures

  Bilingual letter templates, dynamic Jinja/QWeb placeholders, authorized organizational stamps, and PKI electronic signature execution.

• DMS integration and scanned document OCR

  Authoritative SmartERP Documents backing, physical mail scanning workflows, Amharic and English OCR, and SHA-256 cryptographic digests.

• SmartERP AI Copilot and letter summarization

  Integrated Gemini AI copilot, bilingual executive summarization, tone enhancement, and automated action item extraction.

• Security, confidentiality, and access governance

  Multi-tiered security roles, four-level confidentiality classification, departmental isolation, statutory retention, and audit logging.