ይህ ገጽ ገና ወደ አማርኛ አልተተረጎመም። የእንግሊዝኛው ጽሑፍ ቀርቧል።
Troubleshooting Document Workspaces, OCR Failures & File Permission FAQ
Common resolution runbook for scan import failures, missing workspace permissions, and full-text search indexing bottlenecks.
1. Overview & Business Value#
Diagnostic reference for enterprise DMS and letter correspondence.
1. Troubleshooting Matrix#
| Problem | Probable Cause | Fix |
|---|---|---|
OCR failed to extract text from scan | Scanned image resolution is below 200 DPI or skewed. | Rescan at 300 DPI in Black & White / Grayscale mode. |
User cannot view Finance Workspace | Missing workspace security membership. | Add user to workspace member list under Documents → Workspaces. |
Duplicate letter number alert | Sequence counter manually reset in system parameters. | Check sequence starting number under Settings → Technical → Sequences. |
2. Prerequisites & Access Permissions#
- Required Modules:
smarterp_documents, base, web - Security Group:
Internal User(Technical ID:base.group_user) - Master Data Dependencies: Established corporate settings, defined role permissions, and active records.
3. Step-by-Step UI Execution & Verification#
Step 1: Navigating to the Module Interface#
- Access your SmartERP instance at
https://smarterp.et/odoo. - Open the main App Switcher and select the operational application.
- Select the target view or configuration form.
{screenshot:90-troubleshooting-and-dms-faq-step1-navigation}
Step 2: Executing Transactional Operations#
- Fill in required parameters according to institutional procedures.
- Validate entries and confirm execution.
- Review updated record state in the chatter audit trail.
{screenshot:90-troubleshooting-and-dms-faq-step2-verification}
4. Advanced Configuration Points#
- Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
- Multi-Company Rules: All operational records are strictly isolated to Company 1 (
Ashewa Technology Solutions S.C.).
5. Comprehensive Troubleshooting Matrix#
| Symptom / Error | Probable Root Cause | Resolution Action |
|---|---|---|
Access Rights Error: Operation not allowed | User lacks required operational permissions. | Assign user to the designated security group under Settings → Users. |
Document state locked or read-only | Transaction is in validated or closed state. | Reopen document if permitted or contact designated manager. |
መጨረሻ የተሻሻለው: 2026-10-30