ይህ ገጽ ገና ወደ አማርኛ አልተተረጎመም። የእንግሊዝኛው ጽሑፍ ቀርቧል።
Troubleshooting GPS Routing, Offline Mobile Sync & Inventory Discrepancy FAQ
Diagnostic guide for GPS tracking discrepancies, mobile cache sync conflicts, and van stock reconciliation issues.
1. Overview & Business Value#
Diagnostic reference for field service operations.
1. Troubleshooting Matrix#
| Issue | Cause | Fix |
|---|---|---|
Van stock shows negative inventory | Technician recorded used part without logging prior warehouse transfer. | Execute internal transfer from Main Warehouse to Van location. |
Mobile app will not sync offline changes | Local browser IndexedDB storage limit reached. | Tap Settings → Clear Offline Cache and re-authenticate. |
Customer did not receive completion PDF | Partner record lacks valid email address. | Update customer email and click Resend Service Report. |
2. Prerequisites & Access Permissions#
- Required Modules:
smart_field_service, base, web - Security Group:
Internal User(Technical ID:base.group_user) - Master Data Dependencies: Established corporate settings, defined role permissions, and active records.
3. Step-by-Step UI Execution & Verification#
Step 1: Navigating to the Module Interface#
- Access your SmartERP instance at
https://smarterp.et/odoo. - Open the main App Switcher and select the operational application.
- Select the target view or configuration form.
{screenshot:90-troubleshooting-and-fsm-faq-step1-navigation}
Step 2: Executing Transactional Operations#
- Fill in required parameters according to institutional procedures.
- Validate entries and confirm execution.
- Review updated record state in the chatter audit trail.
{screenshot:90-troubleshooting-and-fsm-faq-step2-verification}
4. Advanced Configuration Points#
- Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
- Multi-Company Rules: All operational records are strictly isolated to Company 1 (
Ashewa Technology Solutions S.C.).
5. Comprehensive Troubleshooting Matrix#
| Symptom / Error | Probable Root Cause | Resolution Action |
|---|---|---|
Access Rights Error: Operation not allowed | User lacks required operational permissions. | Assign user to the designated security group under Settings → Users. |
Document state locked or read-only | Transaction is in validated or closed state. | Reopen document if permitted or contact designated manager. |
መጨረሻ የተሻሻለው: 2026-10-30