Guest Stays, Folio Billing & Restaurant POS Cross-Charging

In-House Guest Stay Management#

When a reservation checks in, an active in-house stay record (hotel.stay) is instantiated. This record serves as the master transaction accumulator throughout the guest's residency.

flowchart TD
    A["hotel.stay<br/>(Master Guest Stay)"] --> B["Room Rate Charges<br/>(Nightly Room & Tax)"]
    A --> C["F&B Restaurant Charges<br/>(POS Order Cross-Route)"]
    A --> D["Room Service / Mini-Bar"]
    A --> E["Laundry & Dry Cleaning"]
    A --> F["Spa & Wellness Services"]
    B & C & D & E & F --> G["Unified Guest Folio Invoice<br/>(sale.order / account.move)"]

Restaurant & Bar POS Cross-Charging#

SmartERP Hotel POS (smarterp_hotel_pos) connects dining outlets, cocktail bars, and poolside cafes directly to the front desk PMS:

1. Order Processing: Waiter enters dining items on the touch terminal.
2. Payment Selection: Waiter selects Charge to Room.
3. Room & Name Verification: System prompts for Room Number and verifies active guest surname.
4. Instant Folio Posting: Upon signature confirmation on the digital ticket, the charge posts instantly to the guest’s folio, locking out double-spend risks.

Check-Out Settlement & Split Folios#

At departure, the front office cashier reviews the consolidated folio:

• Corporate Split Billing: Master folio routes room accommodation and breakfast to the corporate master bill (res.partner), while incidental expenses (mini-bar, phone calls, laundry) route to the guest's personal invoice.
• Settlement Tenders: Settled via Cash (ETB / USD), International Visa/Mastercard credit card terminals, or instant mobile transfer via Telebirr or CBE Birr.
• Room Release: Completing check-out marks the room as Dirty, notifying floor housekeeping for turnover.