Real Estate & Property Management

Enterprise property portfolio management, commercial and residential leasing, tenancy agreements, automated recurring rent invoicing, submetered utility apportionment, maintenance work orders, and facility management P&L.

• Real Estate and Property Management Overview

  Architectural and operational overview of SmartERP Real Estate and Property Management, multi-property portfolios, lease lifecycle, and statutory municipal compliance.

• Property Operational Concepts and Leasing Principles

  Core concepts of property management including unit classification, gross vs net leases, utility apportionment mathematics, and IFRS 16 revenue recognition.

• Quick Start: 15-Minute Leasing Walkthrough

  Rapid tutorial to configure a property building, define a rentable office unit, onboard a tenant, issue a lease contract, and post the first rent invoice.

• Property Portfolio and Unit Registry Management

  Configuring property estates, multi-floor buildings, rentable units, square meter measurements, and occupancy statuses.

• Lease Contract Origination and Legal Terms

  Drafting commercial and residential lease agreements, configuring billing frequencies, security deposits, escalation clauses, and legal conditions.

• Tenant Onboarding and KYC Compliance

  Executing Know-Your-Customer (KYC) verification for corporate and individual tenants, TIN validation, trade license verification, and portal invite.

• Automated Rent Invoicing and Billing Schedules

  Configuring automated recurring rent generation, advance revenue recognition, VAT line computation, and General Ledger posting.

• Utility Billing and Submeter Apportionment

  Recording physical and IoT submeter readings for electricity, water, and generator diesel, and computing pro-rata common area maintenance charges.

• Tenant Payment Collection and Digital FinTech Integration

  Processing rent collections via Telebirr SuperApp QR, CBE Birr, Chapa checkout, direct RTGS bank wires, and issuing official receipt vouchers.

• Lease Renewals, Escalations, and Contract Amendments

  Managing lease extension negotiations, applying contractual rent escalation percentages, contract addenda, and early lease terminations.

• Security Deposit Management and Escrow Accounting

  Handling tenant security deposit receipts, holding funds in segregated escrow liability accounts, damage deductions, and refund settlements.

• Maintenance Work Orders and Facility Service Requests

  Handling tenant maintenance requests, emergency plumbing and electrical dispatches, preventive maintenance schedules, and facility work orders.

• Vendor Contractor Management and Facility Procurement

  Managing ongoing facility service contracts for security guarding, janitorial cleaning, elevator maintenance, and HVAC servicing.

• Property Inspection and Move-In / Move-Out Governance

  Conducting baseline move-in condition inspections, handover checklists, photographic asset records, and move-out dilapidation assessments.

• Space Utilization, Vacancy, and Occupancy Analytics

  Analyzing building vacancy rates, square meter rental yields, tenant turnover churn, and space optimization across properties.

• Property Tax and Municipal Compliance Management

  Managing urban land lease payments, municipal property valuation taxes, building permit compliance, and statutory regulatory filings in Ethiopia.

• Facility P&L and Building Financial Performance

  Generating building-level profit and loss statements, Net Operating Income (NOI), CapEx vs OpEx analysis, and asset yield cockpits.

• Tenant Self-Service Portal Guide

  Operating guide for the SmartERP Tenant Portal, invoice viewing, digital payment execution, lease document downloads, and maintenance ticket logging.

• Property Management AI Copilot and Lease Intelligence

  Leveraging the SmartERP Real Estate AI Copilot for automated lease abstraction, rent collection follow-ups, and predictive maintenance triage.

• Property Management Data Model and Relations

  Technical reference of core ORM models, relational fields, and database architecture for the SmartERP property management suite.

• Security, Roles, and Access Permissions

  Access control matrix, security groups, and multi-company record rules governing property management operations.

• Troubleshooting Guide and Real Estate FAQ

  Diagnostic trees, resolution workflows for common leasing errors, utility submeter mismatches, and deposit refund discrepancies.