Approvals reporting and analytics

This guide is for Department Heads, Operations Directors, and Internal Auditors monitoring approval performance.

Approvals Analysis Pivot#

Navigate to Approvals → Reporting → Approvals Analysis:

• Measures: Total Request Amount (ETB), Number of Requests, Average Turnaround Time (Hours), SLA Overdue Count.
• Row Dimensions: Approval Type, Department, Requester.
• Column Dimensions: Request Status (Draft, Under Approval, Approved, Refused), Month/Quarter.

Bottleneck Identification#

Use the analytics pivot to isolate process bottlenecks:

1. Filter by Status: Under Approval.
2. Group by Current Stage Approver.
3. Sort by Average Hours in Stage descending to identify individuals or departments where sign-offs are stalling.
4. Review SLA breach rates across departments to optimize staffing and delegation policies.

Next Steps#

• Technical reference: Technical architecture.
• Timesheet governance: Timesheets and compliance.