Troubleshooting Timezone Shifts, Pagumen Leap Years & Sync Collisions
Resolving event time shifts across UTC/EAT timezones, Pagumen leap year edge cases, and external sync duplicate records.
1. Overview & Business Value#
Common troubleshooting procedures for calendar and scheduling issues.
1. Troubleshooting Matrix#
| Issue | Cause | Fix |
|---|---|---|
Meeting appears 3 hours earlier in client app | User timezone in profile set to UTC instead of Africa/Addis_Ababa. | Update user timezone in User Preferences. |
Islamic holiday appears 1 day off | Lunar sighting variance between regional moon observation councils. | Adjust holiday offset (+1 / -1 day) in Holiday Configuration settings. |
Duplicate calendar events in Outlook | Bi-directional sync loop configured in both SmartERP and third-party plugin. | Disable one-way sync in Outlook plugin to allow SmartERP CalDAV to control. |
2. Prerequisites & Access Permissions#
- Required Modules:
smart_et_calendar, base, web - Security Group:
Internal User(Technical ID:base.group_user) - Master Data Dependencies: Established corporate settings, defined role permissions, and active records.
3. Step-by-Step UI Execution & Verification#
Step 1: Navigating to the Module Interface#
- Access your SmartERP instance at
https://smarterp.et/odoo. - Open the main App Switcher and select the operational application.
- Select the target view or configuration form.
{screenshot:90-troubleshooting-and-calendar-faq-step1-navigation}
Step 2: Executing Transactional Operations#
- Fill in required parameters according to institutional procedures.
- Validate entries and confirm execution.
- Review updated record state in the chatter audit trail.
{screenshot:90-troubleshooting-and-calendar-faq-step2-verification}
4. Advanced Configuration Points#
- Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
- Multi-Company Rules: All operational records are strictly isolated to Company 1 (
Ashewa Technology Solutions S.C.).
5. Comprehensive Troubleshooting Matrix#
| Symptom / Error | Probable Root Cause | Resolution Action |
|---|---|---|
Access Rights Error: Operation not allowed | User lacks required operational permissions. | Assign user to the designated security group under Settings → Users. |
Document state locked or read-only | Transaction is in validated or closed state. | Reopen document if permitted or contact designated manager. |
Last updated: 2026-10-30