Customer & Vendor Portal User Onboarding, RBAC & Multi-Tenant Isolation
Inviting external users, managing portal credentials, two-factor authentication, and multi-tenant security isolation.
1. Overview & Business Value#
Portal users belong to the restricted base.group_portal security group.
1. Security Isolation Principles#
- Row-Level Security: Portal users can only view records where their partner record matches
partner_idormessage_partner_ids. - Zero Backend Access: Portal users are strictly prohibited from loading the Odoo Web Client backend (
/webor/odoo), maintaining complete boundary defense.
2. Prerequisites & Access Permissions#
- Required Modules:
smart_backend_theme, base, web - Security Group:
Internal User(Technical ID:base.group_user) - Master Data Dependencies: Established corporate settings, defined role permissions, and active records.
3. Step-by-Step UI Execution & Verification#
Step 1: Navigating to the Module Interface#
- Access your SmartERP instance at
https://smarterp.et/odoo. - Open the main App Switcher and select the operational application.
- Select the target view or configuration form.
{screenshot:20-portal-user-onboarding-and-security-step1-navigation}
Step 2: Executing Transactional Operations#
- Fill in required parameters according to institutional procedures.
- Validate entries and confirm execution.
- Review updated record state in the chatter audit trail.
{screenshot:20-portal-user-onboarding-and-security-step2-verification}
4. Advanced Configuration Points#
- Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
- Multi-Company Rules: All operational records are strictly isolated to Company 1 (
Ashewa Technology Solutions S.C.).
5. Comprehensive Troubleshooting Matrix#
| Symptom / Error | Probable Root Cause | Resolution Action |
|---|---|---|
Access Rights Error: Operation not allowed | User lacks required operational permissions. | Assign user to the designated security group under Settings → Users. |
Document state locked or read-only | Transaction is in validated or closed state. | Reopen document if permitted or contact designated manager. |
Last updated: 2026-10-30