SmartERP Documentation An Ashewa Technology Solutions Platform

Customer & Vendor Portal User Onboarding, RBAC & Multi-Tenant Isolation

Inviting external users, managing portal credentials, two-factor authentication, and multi-tenant security isolation.

1. Overview & Business Value#

Portal users belong to the restricted base.group_portal security group.

1. Security Isolation Principles#

  • Row-Level Security: Portal users can only view records where their partner record matches partner_id or message_partner_ids.
  • Zero Backend Access: Portal users are strictly prohibited from loading the Odoo Web Client backend (/web or /odoo), maintaining complete boundary defense.

2. Prerequisites & Access Permissions#

  • Required Modules: smart_backend_theme, base, web
  • Security Group: Internal User (Technical ID: base.group_user)
  • Master Data Dependencies: Established corporate settings, defined role permissions, and active records.

3. Step-by-Step UI Execution & Verification#

Step 1: Navigating to the Module Interface#

  1. Access your SmartERP instance at https://smarterp.et/odoo.
  2. Open the main App Switcher and select the operational application.
  3. Select the target view or configuration form.

{screenshot:20-portal-user-onboarding-and-security-step1-navigation}

Step 2: Executing Transactional Operations#

  1. Fill in required parameters according to institutional procedures.
  2. Validate entries and confirm execution.
  3. Review updated record state in the chatter audit trail.

{screenshot:20-portal-user-onboarding-and-security-step2-verification}

4. Advanced Configuration Points#

  • Automated Tasks (Crons): Dedicated background crons manage recurring tasks and state transitions.
  • Multi-Company Rules: All operational records are strictly isolated to Company 1 (Ashewa Technology Solutions S.C.).

5. Comprehensive Troubleshooting Matrix#

Symptom / ErrorProbable Root CauseResolution Action
Access Rights Error: Operation not allowedUser lacks required operational permissions.Assign user to the designated security group under Settings → Users.
Document state locked or read-onlyTransaction is in validated or closed state.Reopen document if permitted or contact designated manager.
Last updated: 2026-10-30