Order Processing, Real-Time Delivery Tracking & Customer Invoices

1. Overview & Business Value#

When a customer completes checkout on Nehabi, SmartERP immediately initiates automated back-office order fulfillment.

1. The Automated Web Order Lifecycle#

[Customer Checkout] ──> [Online Payment Confirmed] ──> [Sales Order Created (SO-XXXX)]
                                                             │
                                                             ├──> [Stock Delivery Picking (WH/OUT)]
                                                             └──> [Tax Invoice Generated (INV-XXXX)]

2. Customer Order Tracking Portal#

Customers can log into https://yourcompany.smarterp.et/my/orders to view real-time delivery status, download official PDF tax invoices (Model 85), or submit customer service inquiries.

{screenshot:nehabi-order-tracking-portal}

2. Prerequisites & Access Permissions#

• Required Modules: website, website_sale, smart_backend_theme
• Security Access Groups:
  • Website Designer (Technical ID: website.group_website_designer)
  • eCommerce Manager (Technical ID: website_sale.group_website_sale_manager)
• Master Data Dependencies: Established product catalog, defined multi-currency pricelists, and configured payment provider keys.

3. Step-by-Step UI Execution & Verification#

Step 1: Navigating to the Nehabi Management Interface#

1. Access your SmartERP portal at https://smarterp.et/odoo.
2. Open the main App Switcher and select Website.
3. Click the Go to Website button on the top-right control bar.

{screenshot:70-order-management-and-customer-tracking-step1-navigation}

Step 2: Executing Configuration and Publishing#

1. Select the target page or e-commerce setting.
2. Apply layout adjustments or parameter modifications.
3. Verify live presentation across desktop and mobile viewports.

{screenshot:70-order-management-and-customer-tracking-step2-verification}

4. Advanced Configuration Points#

• Scheduled Crons: website.ir_cron_sitemap_generator regenerates XML sitemaps every 24 hours.
• Multi-Website Support: SmartERP supports multiple independent websites running off a single database with dedicated domains.

5. Comprehensive Troubleshooting Matrix#