Troubleshooting Nehabi Publishing, Mobile Rendering & Domain FAQ
Resolving common website builder issues, CSS caching quirks, mobile layout breaks, and payment webhook failures.
1. Overview & Business Value#
Common troubleshooting procedures for Nehabi website deployments.
1. Diagnostic Matrix#
| Problem | Root Cause | Solution |
|---|---|---|
Changes not visible on public site | Page is currently in Unpublished draft state. | Toggle the Unpublished switch in the top menu to Published. |
SSL Certificate Error (Not Secure) | DNS CNAME has not fully propagated across internet roots. | Wait 15–30 minutes for DNS propagation, then test domain via SSL Checker. |
Telebirr Payment fails with timeout | Merchant App Key or Short Code misconfigured. | Verify credentials in Payment Providers; inspect Telebirr API logs in Chatter. |
Mobile layout text overlaps | Absolute pixel width specified instead of responsive Bootstrap col class. | Reset block width to Automatic / Full in snippet layout settings. |
2. Prerequisites & Access Permissions#
- Required Modules:
website, website_sale, smart_backend_theme - Security Access Groups:
Website Designer(Technical ID:website.group_website_designer)eCommerce Manager(Technical ID:website_sale.group_website_sale_manager)
- Master Data Dependencies: Established product catalog, defined multi-currency pricelists, and configured payment provider keys.
3. Step-by-Step UI Execution & Verification#
Step 1: Navigating to the Nehabi Management Interface#
- Access your SmartERP portal at
https://smarterp.et/odoo. - Open the main App Switcher and select Website.
- Click the Go to Website button on the top-right control bar.
{screenshot:100-troubleshooting-and-website-faq-step1-navigation}
Step 2: Executing Configuration and Publishing#
- Select the target page or e-commerce setting.
- Apply layout adjustments or parameter modifications.
- Verify live presentation across desktop and mobile viewports.
{screenshot:100-troubleshooting-and-website-faq-step2-verification}
4. Advanced Configuration Points#
- Scheduled Crons:
website.ir_cron_sitemap_generatorregenerates XML sitemaps every 24 hours. - Multi-Website Support: SmartERP supports multiple independent websites running off a single database with dedicated domains.
5. Comprehensive Troubleshooting Matrix#
| Symptom / Error | Probable Root Cause | Resolution Action |
|---|---|---|
Page layout broken on mobile view | Custom CSS snippet overriding responsive grid. | Inspect CSS in Developer Mode and remove fixed pixel constraints. |
Product not showing in online store | 'Is Published' checkbox is unchecked on product form. | Open product record in backend and toggle Published switch to green. |
Last updated: 2026-10-30