Gap Analysis & Corrective Remediation Plans

1. Overview & Business Value#

This comprehensive operational guide details the architecture, business workflows, configuration parameters, and execution steps for Gap Analysis & Corrective Remediation Plans within SmartERP.

Gap Analysis & Corrective Remediation Plans#

A balanced scorecard that only reports red numbers without an automated mechanism to fix them is merely an autopsy report. In SmartERP 19 BSC, Gap Analysis (bsc.gap.analysis) represents Step 6 of the Norton-Kaplan framework: transforming operational performance deficits into structured, audited remediation plans.

Figure 6.2: Gap Remediation Form View showing automated red-KPI trigger, 5-Whys root cause analysis, and linked corrective initiatives.

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2. Prerequisites & Security Access Groups#

• Required Modules: smarterp_balanced_scorecard, smarterp_strategy
• Security Groups:
  • Strategy Officer (Technical ID: smarterp_balanced_scorecard.group_bsc_user)
  • Strategy Director (Technical ID: smarterp_balanced_scorecard.group_bsc_manager)
  • Executive Committee Member (Technical ID: smarterp_balanced_scorecard.group_bsc_executive)
• Master Data Dependencies: Strategic themes, 4 BSC perspectives (Financial, Customer, Internal Process, Learning & Growth), corporate KPIs, and quarterly appraisal periods.

3. Step-by-Step Configuration & Execution#

Step 1: Navigating to the Module Interface#

1. Log into your SmartERP instance at https://smarterp.et/odoo.
2. Open the main App Switcher (grid icon in the top-left corner).
3. Select the Strategic Execution app icon.
4. From the top navigation bar, open Strategic Execution → Perspectives → Strategic Objectives / KPIs / Action Plans.

{screenshot:gap-analysis-and-corrective-actions-app-switcher-navigation}

Step 2: Creating and Parameterizing Records#

1. Click the New button in the top-left control panel.
2. Complete the mandatory fields in the record form:
   • Objective / KPI Name (Mandatory): Precise strategic outcome statement
   • Perspective (Mandatory): One of the 4 balanced perspectives with mandated weighting
   • Weight (%) (Mandatory): Percentage allocation contributing to overall perspective score
   • Target Value & Baseline (Mandatory): Quantifiable numerical goal and historical starting point
3. Configure optional operational parameters and localized tags as required:
   • Calculation Formula (Optional): Automated SQL query or module model metric extraction
   • Initiative Champion (Optional): Department head or senior manager accountable for result
   • Review Frequency (Optional): Monthly, quarterly, or annual appraisal cadence
4. Click the Save icon in the control bar to commit the record.

{screenshot:gap-analysis-and-corrective-actions-record-creation-form}

Step 3: Validating and Processing Transactions#

• State Transitions: Execute operational state progression (Draft → Active Target → Mid-Term Review → Final Appraisal → Locked).
• Ledger & System Impact: Financial perspective KPIs dynamically read General Ledger balances, revenue growth metrics, and cost ratios directly from the accounting engine.
• Audit Verification: Automated recording of author ID, timestamp, and immutable revision history.

{screenshot:gap-analysis-and-corrective-actions-transaction-processing-state}

1. How Gaps are Identified & Triggered#

Gaps can be opened through two complementary channels:

1. Automated Red-KPI Escalation Cron (ir_cron_bsc_escalate_red_kpis):
   • The nightly escalation engine evaluates all active period readings (bsc.kpi.period).
   • When a period registers a critical achievement deficit ($< 70\%$ or below the custom red threshold), the system automatically creates a bsc.gap.analysis record linked to the specific period and creates a high-priority mail.activity for the accountable executive.
2. Manual Manager Initiation:
   • Department heads reviewing monthly progress can click Initiate Gap Analysis directly from any KPI or Period form view to flag emerging risks before a full quarter closes.

2. The 5-Whys Root Cause Diagnostic Framework#

Every gap record enforces structured operational inquiry rather than superficial excuses:

3. Gap Analysis State Workflow#

[ Draft ] ──> [ Under Analysis ] ──> [ Remediation Plan Approved ] ──> [ Executing ] ──> [ Closed / Resolved ]

• Draft: The gap has been flagged by the escalation cron or manager.
• Under Analysis: The responsible owner investigates root causes using the 5-Whys methodology.
• Remediation Plan Approved: The executive sponsor approves the proposed corrective initiatives and budget envelopes.
• Executing: Linked corrective initiatives are actively delivering results.
• Closed / Resolved: The subsequent monthly KPI reading confirms performance has returned to the Green zone ($\ge 90\%$).

4. Advanced Configuration Points#

• Automated Actions & Scheduled Tasks (Crons):
  • BSC: Calculate quarterly KPI achievements (smarterp_bsc.ir_cron_compute_kpi): Runs quarterly on the 5th to compute composite achievement scores
  • BSC: Issue appraisal cascade reminders (smarterp_bsc.ir_cron_appraisal_alert): Runs monthly to remind objective champions to update progress
• Custom Print Templates & Reports:
  • Institutional Balanced Scorecard Executive Dashboard
  • Departmental Strategic Cascade Matrix
  • KPI Performance Variance & Trend Analysis
  • Corporate Strategy Execution Summary
• Multi-Company Rules: Record-level security isolation under Company 1 (Ashewa Technology Solutions S.C.), preventing cross-company ledger leakage across parent and subsidiary legal entities.

5. Comprehensive Troubleshooting Matrix#