Track repairs from reception to return
Customers know where their item is, parts are charged correctly and every repair is invoiced.
Available
The problem
What goes wrong without it
Repair jobs are written on paper tags, parts used are forgotten and invoices are late.
The solution
How Repair works in SmartERP
Repair records each job with the product, the fault, parts and labour, and invoices the customer when the job is complete.
Main features
What you can do with Repair
Repair orders
One order per item with customer, product and described fault.
Parts and labour
Add parts from stock and time as billable lines.
Quotation and invoicing
Quote the repair, then invoice it.
Stock integration
Parts used reduce stock.
Status tracking
Draft, confirmed, under repair and repaired.
Repair history
History per product and customer.
Workflow
How the work flows
Each step hands its data to the next, so nothing is typed twice.
Reception
Item is received with its fault.
Quotation
Estimate parts and labour.
Repair
Parts are consumed.
Invoice
The customer is invoiced.
Screenshots
The real application
Captured from a running SmartERP system with synthetic sample data.
Roles
Who uses Repair
Service technician
Diagnoses and repairs.
Front desk
Receives and returns items.
Finance
Invoices repairs.
Industries
Where Repair is used
Sectors whose starting set includes this application. See all on the solutions page.
Related applications
Works with
Integrations
What it connects to
Uses Inventory for parts, Sales for quotations and Accounting for invoices.
Availability and pricing
How to get Repair
Available
Part of the SmartERP cloud service. It is included in the plans and industry editions shown on the pricing page; there is no separate price for this application.
FAQ
Questions about Repair
Next step
See Repair in action
Book a guided demo, or start a trial workspace and try it yourself.