Empower Field Teams, Automate Scheduling & Accelerate On-Site Billing
From customer service requests to smart dispatcher assignment, mobile technician work orders, van inventory depletion, and electronic sign-off. Keep technicians connected in real time and dispatchers in complete control across all interventions.
94%
First-Time Fix Rate
-42%
Travel Time & Mileage
100%
Van Stock Tracked
0 Days
Billing Delay (Instant Invoicing)
Traditional Pain Points
Chaos in Field Operations & Untracked Costs
Paper job tickets, disconnected phone calls, and manual spreadsheets create catastrophic blindspots between dispatchers, technicians, and finance:
- Lost & Disputed Hours: Technicians record manual hours days later, leading to disputed customer invoices and delayed cash collections.
- Spare Parts Leakage: Replacement parts taken from central stock disappear without work order linkage or serial number tracking.
- Sub-Optimal Dispatching: Dispatchers lack visibility into technician locations, leading to excessive travel, overlapping territories, and missed SLA commitments.
- Billing Lag of 15–30 Days: Paper work orders sit in service vans for weeks before manual data entry into accounting.
The SmartERP Architecture
One Unified Digital Platform for Field Excellence
SmartERP Field Service connects customer service, logistics, mobile execution, and accounting on a single shared database:
- Automated Skills-Based Dispatch: Assign the right technician with the right certifications, tools, and inventory in seconds via Gantt boards.
- Offline Mobile Technician App: Technicians view checklists, equipment schematics, and task steps with offline auto-synchronization.
- Exact Van Trunk Inventory: Every spare part scanned and consumed on-site deducts directly from the vehicle’s virtual warehouse.
- On-Site Digital Sign-Off & Invoicing: Capture e-signatures and generate compliant Ethiopian Birr invoices payable via Telebirr QR instantly.
The 4-Step Field Service Lifecycle
How service requests travel seamlessly from customer intake to digital closure without duplicate entry.
Request & Triage
Inquiries intake from customer portal, phone hotline, Helpdesk ticket, or IoT maintenance triggers with SLA urgency rating.
Smart Scheduling
Dispatchers schedule work orders on the interactive Gantt chart, matching technician skills, geography, and vehicle inventory availability.
Mobile Execution
Technicians access tasks on mobile, execute inspection checklists, take before/after photos, and track billable parts and labor time.
Sign-Off & Invoicing
Customer reviews the digital report, signs on the screen, and receives an instant tax invoice with direct Telebirr QR settlement.
Enterprise Field Service Capabilities
Everything required to coordinate complex mobile operations at regional and national scale.
Visual Dispatch & Gantt Board
Drag and drop interventions across technicians and work crews. Filter by qualification, geographical territory, and active vehicle capacity.
Mobile App & Offline Mode
Complete access to job details, repair history, and customer contacts even in remote regions with zero cellular coverage. Syncs automatically upon reconnection.
Van Stock & Spare Parts Control
Track moving inventory per service vehicle. Scan barcodes, record serial/lot numbers of installed parts, and trigger automated van replenishment requests.
SLA & Contract Management
Track response time guarantees, resolution targets, and preventive maintenance intervals. Automatic escalation alerts notify managers of impending SLA breaches.
Digital Signature & Photo Audit
Collect customer signature directly on phone or tablet. Capture before-and-after photo evidence embedded directly into the finalized service report.
On-Site Invoicing & Instant Payments
Convert completed work orders into validated Ethiopian Birr invoices on the spot. Display dynamic Telebirr and CBE QR codes for instant on-site settlement.
Built for Mission-Critical Interventions
Tailored operational workflows for Ethiopia’s leading engineering, telecom, and utility service providers.
Telecom & Fiber ISPs
Fiber drop installations, antenna alignment, base station power maintenance, and emergency fiber cut restorations across municipal routes.
Heavy Machinery & Generators
On-site industrial generator servicing, construction equipment maintenance, preventive filter replacements, and oil quality verification.
Facility & HVAC Management
Commercial HVAC maintenance, elevator safety inspections, solar inverter commissioning, and routine electrical compliance certifications.
Dedicated Service Delivery Leadership
Operational specialists ensuring uninterrupted enterprise uptime and field reliability.
Yonas Kebede
Chief Technical Specialist
Over 15 years leading high-voltage electrical, generator, and mission-critical field maintenance.
Marta Bekele
Dispatch & Logistics Lead
Specializes in multi-crew routing optimization, spare parts staging, and regional response logistics.
Dawit Hailemariam
Managing Director
Strategic operational governance across enterprise service contracts and public utility partnerships.
Selamawit Girma
Client Success & SLA Assurance
Dedicated to enterprise contractual SLA delivery, 24/7 hotline oversight, and customer CSAT assurance.
Frequently Asked Questions
Common technical and operational questions about SmartERP Field Service.
Ready to modernize your field operations?
Connect dispatchers, mobile technicians, and customer billing on Ethiopia’s most advanced enterprise ERP platform.