The problem
What goes wrong without it
Questions from website visitors go unanswered or arrive late by email.
The solution
How Live Chat works in SmartERP
Live Chat adds a chat window to your website; your operators answer from their SmartERP inbox and conversations are saved.
Main features
What you can do with Live Chat
Chat widget
Add a chat button to selected pages.
Operators
Assign operators per channel.
Conversation history
Keep and review chats.
Canned responses
Shortcuts for common answers.
Chat to lead
Turn a conversation into a CRM lead.
Workflow
How the work flows
Each step hands its data to the next, so nothing is typed twice.
Visitor opens chat
From any page with the widget.
Operator answers
From SmartERP.
History
The chat is saved.
Lead
Create an opportunity if needed.
See it working
Ask for a live walkthrough of Live Chat
We show the application on realistic sample data, then on your own processes.
Roles
Who uses Live Chat
Support or sales operator
Answers visitors.
Manager
Reviews conversations.
Related applications
Works with
Integrations
What it connects to
Works with Website and CRM. Availability of operators is your responsibility; there is no automated answering.
Availability and pricing
How to get Live Chat
Available
Part of the SmartERP cloud service. It is included in the plans and industry editions shown on the pricing page; there is no separate price for this application.
FAQ
Questions about Live Chat
Next step
See Live Chat in action
Book a guided demo, or start a trial workspace and try it yourself.